Returns Policy
Returns & Exchanges Policy
1. Right of Withdrawal
In line with consumer protection standards, you have 30 days from the receipt of your order to request a return, without needing to provide a reason or pay any penalties.
2. Return Conditions
To be eligible for a return, the product must be:
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In its original condition, unused and unwashed
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Complete (including packaging, accessories, and instructions)
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Accompanied by the invoice or delivery slip
Certain products—such as personalized items or discounted sale items—may not be eligible for return. Please check the product page for specific return details.
3. Return Procedure
To initiate a return request, please contact our Customer Service team at contact@alessio-underwear.com, specifying your order number and the reason for the return.
We will provide you with the return instructions and, if applicable, the return address.
Before shipping your package, please ensure it is securely packed to avoid damage during transit.
4. Return Shipping Costs
For customers located in the continental United States, Alessio Underwear covers all return shipping costs. Simply contact us by email to receive your prepaid return label.
5. Refunds or Exchanges
Once we have received and inspected the returned product, we will:
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Issue a refund via the original payment method used at checkout, or
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Arrange an exchange, according to your preference.
Please note: original shipping fees are non-refundable unless otherwise stated.
6. Processing Time
After your return request is approved, the processing time (including product verification, refund, or exchange) may take up to 14 business days.
We will keep you updated on the status of your return by email.
7. Contact
For any questions or additional information regarding our Returns & Exchanges Policy, please contact us:
📧 Email: contact@alessio-underwear.com
